Pre- and post-sales: customer service to the forefront
Supplying reliable and innovative solutions to mechanize agriculture requires research, design and testing in the factory as well as in the field. For Landini this is but the beginning of a long journey towards the main aim of the company: to provide customer satisfaction.

The relationship that Landini has with its customers does not end with the supply of technology: the main aims of the company are to supply each farmer or subcontractor with the most suitable product to satisfy their demands, provide them with the training needed to use the machinery and to maintain the machinery at the maximum operating level.

For these reasons the Fabbrico based company has given special attention to pre- and post-sales services to provide the final customer with maximum support using the expertise of Landini technicians and dealers.

All Landini dealers, both in Italy and abroad, undertake a specialist training program. This six month course includes theoretical and practical training dealing with the most important technical aspects of the products.

Specific training courses are also organized to coincide with the launch of new products and technologies. This ensures that the knowledge of sales network personnel is always up to date with the full range of Landini products.

Troubleshooting is the main mission of Landini dealers. This is achieved thanks to an efficient service structure and constant feedback from the network of inspectors.

The final objective is to fully understand the demands of customers and then find the most suitable and customized solutions.

The new Landini spare parts centre
Production quality is accompanied by perfect organization. This is fully demonstrated by the very modern spare parts centre containing more than 40,000 articles, all marked with a bar code.

The Landini spare parts centre, covering an area of 10,000 square meters, dispatches 350,000 direct orders annually, both in Italy and abroad. Goods are moved within the centre according to a product logic flow reducing distribution times to a minimum.

Goods for dispatch are labeled and packed in their own special packaging and then strategically placed in the middle of the warehouse. Small goods and goods with high turnover are managed differently. A newly designed rotary magazine is used for maximum efficiency.
A computerized system controls movement of the shelves on which the products are stored. The goods are automatically transferred to the operator station where they are removed for dispatch, thus reducing the distribution times considerably.

Low turnover goods are stored together in a specific area. This contains a compactable magazine where a large quantity of material can be stored in a very small area. As with the magazine for high turnover goods, shelf movement is fully automated.

The parts centre  also has dedicated areas for testing materials when they arrive, pre-packaging, and the storage of packaging materials. These areas are organized rationally and with maximum attention to safety.
As part of the effort to assure maximum efficiency by reducing the time required to search for goods, all the trolleys used to pick up goods inside the magazine are wire guided. They can also be raised to the required height as they move. This means that the operator is not distracted by trolley movement and can therefore concentrate on the material that has to be picked up.